"We paid off our student loans." Steve D. became a member in 2007 after a friend
persuaded him to bring his accounts to Consumers –
where his friend not only banked, but worked as well.
Steve likes doing business
with Consumers, a local
establishment where people
know you by name, where a sense of family is priority.
"We’ve had great experiences banking at Consumers,"
reflects Steve. "It’s personal, relational, and professional."He and his wife, Emily, quickly fell in love with our
services. Life was good.
A short time later, though, the couple received a flier in the
mail offering $100 to switch their checking to one of the
big banks. Thinking, why not...they made the switch. After
numerous fees, poor customer service, and a few other
disastrous experiences, Steve and Emily soon realized
their mistake and called it quits with the big bank industry.
Within six months, they were back home, at Consumers.
"Here, we’re known by name. And I’m a person instead of
a number," says Steve.
There’s also a trust level you don’t find everywhere.
Steve and Emily eventually bought their first home with
Consumers and established a line of credit. "They walked
us through our mortgage in such a way that was easy
and we could understand," adds Steve. The home equity
credit line followed, enabling them to align their funds
differently and pay off high interest student loans, saving
in interest and reducing debt.
Steve is glad to be back. It feels good to be home.
–Steve D., joined 2007