5.26.21
Automated debit and credit card alerts are here
Verify your contact information
In order to receive timely fraud alerts, we need your correct cell phone information in our system.
Log in nowMany people like using credit or debit cards because they are safer and more convenient to carry around than cash. However, we know that fraudsters still have their ways of getting a hold of people’s information.
To help prevent fraudulent charges and protect your account, we’ve upgraded our fraud monitoring system to now send automated alerts to members when a potentially suspicious transaction is made.
How does it work?
1.) Members with an active cell phone in our system will receive a FREE SMS text message that asks you to validate the charge. The text will look something like this:
2.) You will reply to the message Y or N. Or if you want to opt out of ever seeing these alerts again, reply STOP.
If you Reply Y, that these are your charges, you’ll get a response like this:
If you Reply N, these aren’t your charges, you’ll get this response and need to call the number indicated:
If you don’t respond to the text, what happens?
It’s important to know your card will be temporarily blocked until we receive a response. After the text is sent, our system will attempt to call your cell phone first and then home phone. If neither of those work, we will send you an email to verify the account activity.
This system works great IF we have your right contact information.
Check to see if everything’s up-to-date here in Online Banking. If you don’t have Online Banking, you can enroll now. Or, you can call 800.991.2221 or stop by an office to verify your information.
Federally insured by NCUA
Verify your contact information
In order to receive timely fraud alerts, we need your correct cell phone information in our system.
Log in now
I keep getting calls and voicemails about a fraudulent purchase from a 1800-272-9446 number and I’m not sure it’s really CCU.
Hi Courtanea, please give us a call at 800.991.2221 and we can check your accounts and let you know.
Hi, I’d like to open an account
That’s awesome, Roy. You can come into any of our offices, found here: https://www.consumerscu.org/locations, or do so online by choosing the products you’re interested in here: https://www.consumerscu.org/open-an-account.