Offices remain open during COVID pause
Some offices still under construction
Since the onset of Stay Home, Stay Safe, our focus has been on the health and financial well-being of our members, community and staff. Our offices, except those under construction, will remain open with a number of safety procedures in place during the three-week COVID pause put in place by the Michigan Department of Health and Human Services (MDHHS).
Read the MDHHS order
We’ve welcomed members back at the following locations:
- Kalamazoo area – Corner@Drake, Downtown, Milham, West Main, Milwood, and Lawton (open M-W-F only)
- Lakeshore – Washington
- Grand Rapids – Plainfield, 54th – NEW location, Breton, Gaines, Cascade and Grandville
- Also, Coldwater and Battle Creek
Teller service through our Interactive Tellers will still be available at ALL locations—even those closed—in drive thrus from 9 a.m. – 7 p.m. weekdays and 9 a.m. – 1 p.m. on Saturdays.
The following offices are undergoing construction upgrades and will open as ready. Drive-thru service/ATMs still remain available at these locations. Stay tuned for details!
- Kalamazoo – 9th Street, Centre, Gull Road and Mattawan
- Lakeshore – South Haven (limited lobby access for complex transactions, loans and account opening in SH from M-F, 9 a.m. – 5 p.m.; usual teller transactions should use the drive thru) and Riley
Request an appointment.
We are here to help, Monday - Friday! Select the type of appointment you are looking for.
We hope you missed us, because we missed you. Upon entry, you’ll be greeted and instructed on appropriate social distancing precautions and ensure you’re wearing the right safety gear.
Floor markings will clearly define where to stand to maintain at least a six foot separation from others. The greeter will ensure proper distancing and may reserve the right to limit occupancy as needed. We ask that only those required to do the necessary transaction(s) come inside and may limit the number of members into our lobbies as appropriate.
Anyone who enters a building, including our team members, is required to wear a face mask. If you don’t have a mask, one will be provided. Gloves and hand sanitizer will also be available.
To help maintain cleanliness and ensure safety, please know that drinking fountains, bathrooms (except emergencies), coffee/cookie stations and other designated areas like Online Banking stations will be temporarily closed until further notice.
At our teller stations and member representative desks, plexiglass has been installed to create a safeguard against germs.
You have access to a number of self-service tools to access your accounts.
Through Online Banking on your desktop or your Mobile App, you can pay bills, check the balance on your accounts or even deposit checks. Other features include:
- Transfer money (including loan payments)
- Open an account
- Apply for a loan
- View your eStatements
- Add travel notices
- Create stop payments
- Disable your credit card if it’s lost or stolen
- And much more! We have a whole host of how-to guides here.
We have voice access and text banking options, too!
Our Interactive Tellers in our drive thrus (and some offices) function as ATMs plus give you access to a remote teller who would serve you just like being in an office. Features include the following:
- Service from real people (just through a screen) who work locally in West Michigan
- Complex transactions made easy – cash your check, get cash advances, make loan payments, do transaction research and the normal stuff you’d do in an office.
- Extended drive-thru hours – Monday – Friday, 9 a.m. – 7 p.m.; Saturday, 9 a.m. – 1 p.m.; ATM functionality (24/7)
- Printed receipts including images of your deposited checks
With your Consumers debit card (or credit card), you can still shop without having to handle money or checks.
Or, if your card is loaded into a digital wallet like Apple Pay™, or has contactless Tap & Pay technology, you can easily pay and go.
Visit our Connect & Support page to get instant answers to many basic banking functions here at the credit union.
Beginning Monday, June 15, some offices are available for regular service and appointments, with modified hours from M-F, 9 a.m. – 5 p.m.
If you are interested in any of the following services, please make an appointment:
- Mortgage loan officer meeting
- Financial advisor meeting
- Business services meeting
- Executive Order from Governor’s Office: Temporary Expansions on Unemployment Eligibility & Cost-Sharing
- The State of Michigan Unemployment Insurance Agency’s guide on how to file for and receive unemployment benefits.
- Video series of FAQs from the State of Michigan UIA
- FAQs about Unemployment for COVID-19 from the Michigan Chamber of Commerce.
Be aware that there is a high potential for fraud and misleading information regarding coronavirus. Be cautious of calls and emails requesting personal information. For accurate information regarding coronavirus, visit the CDC website.
Here’s Michigan’s Stay Home Stay Safe executive order summary.
It’s important to come together as a community in times like this. Here are a few of the ways you can help others:
- Reach out to 211 and ask how you can help.
- Go to www.foodpantries.org and find a local food pantry that you can donate food, time or money to.
- Buy gift cards for local small businesses like your favorite bakery and bookstore or get takeout from your favorite restaurant. Kalamazoo Grand Rapids
- Sign up for Next Door and see if there are any ways that your neighbors need help.
- Write letters or have children color pictures for relatives and friends and send them in the mail.
Infographics:
Blogs:
- 9 Low-Cost Home Improvement Projects to do When You’re Bored
- How to Cut Expenses Immediately
- 101 Things to Do With Your Kids During Coronavirus Quarantine
- Getting Groceries During the Coronavirus Confinement
- What if your income is cut?
- Protect yourself from coronavirus scams
- 3 ways to strengthen family ties at holiday time even though you’re quarantined
- Forbearance: What it means and how to access it
- Economic Impact Payments: What to know and expect
Podcasts:
Deferral Payment Plans
As a community partner we are here to help you navigate your finances in these difficult times.
If you are experiencing difficulty making your monthly mortgage payment, please contact us directly to put together a payment plan.
We’re here to help you take care of your financial responsibilities in these trying times through our skip a pay program.
Check out these resources for businesses and managers to navigate uncertain times. If you have any questions or think you may have trouble making your payments, please make an appointment to talk with a business development manager.
While it’s hard to predict the impact coronavirus will have on all of us in the days ahead, providing exceptional service to you through our people and technology will not change.
Please contact us at 800.991.2221 if you have any questions or concerns, or may need special financial assistance because of the virus’ impact.
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