Offices now open normal hours

We’ve welcomed members back at all locations EXCEPT 9th Street, which is still under construction. Those open include the following:

Teller service through our Interactive Tellers will still be available at ALL locations—even those closed—in drive thrus from 9 a.m. – 7 p.m. weekdays and 9 a.m. – 1 p.m. on Saturdays.


Request an appointment (not necessary)

We are here to help, Monday - Friday! Select the type of appointment you are looking for.

What to expect when you visit an office
To ensure the safety and well-being of all, members can expect to see the following precautions in place in our open locations:
Our friendly team members

We hope you missed us, because we missed you. Upon entry, you’ll be greeted and instructed on appropriate social distancing precautions and ensure you’re wearing the right safety gear.

Social distancing

Floor markings will clearly define where to stand to maintain at least a six foot separation from others. The greeter will ensure proper distancing and may reserve the right to limit occupancy as needed. We ask that only those required to do the necessary transaction(s) come inside and may limit the number of members into our lobbies as appropriate.

Face masks

Anyone who enters a building, including our team members, is required to wear a face mask. If you don’t have a mask, one will be provided. Gloves and hand sanitizer will also be available.

Safety and Cleanliness

To help maintain cleanliness and ensure safety, please know that drinking fountains, bathrooms (except emergencies), coffee/cookie stations and other designated areas like Online Banking stations will be temporarily closed until further notice.

Safety sneeze guards

At our teller stations and member representative desks, plexiglass has been installed to create a safeguard against germs.

Bank How You Want When You Want

You have access to a number of self-service tools to access your accounts.

Digital Banking

Through Online Banking on your desktop or your Mobile App, you can pay bills, check the balance on your accounts or even deposit checks. Other features include:

We have voice access and text banking options, too!

Interactive Tellers

Our Interactive Tellers in our drive thrus (and some offices) function as ATMs plus give you access to a remote teller who would serve you just like being in an office. Features include the following:

  • Service from real people (just through a screen) who work locally in West Michigan
  • Complex transactions made easy – cash your check, get cash advances, make loan payments, do transaction research and the normal stuff you’d do in an office.
  • Extended drive-thru hours – Monday – Friday, 9 a.m. – 7 p.m.; Saturday, 9 a.m. – 1 p.m.; ATM functionality (24/7)
  • Printed receipts including images of your deposited checks
Pay on the go

With your Consumers debit card (or credit card), you can still shop without having to handle money or checks.

Or, if your card is loaded into a digital wallet like Apple Pay™, or has contactless Tap & Pay technology, you can easily pay and go.

Visit our Connect & Support page to get instant answers to many basic banking functions here at the credit union.

Audience icon in blue and turquoise.
In-Office Service and Appointments

Beginning Monday, June 15, some offices are available for regular service and appointments, with modified hours from M-F, 9 a.m. – 5 p.m.

If you are interested in any of the following services, please make an appointment:

  • Mortgage loan officer meeting
  • Financial advisor meeting
  • Business services meeting


Resource Center
Tools and tips to help you navigate the uncertain times ahead
What if You Become Unemployed?
Protect Yourself from Fraud and Misinformation

Be aware that there is a high potential for fraud and misleading information regarding coronavirus. Be cautious of calls and emails requesting personal information. For accurate information regarding coronavirus, visit the CDC website.

Here’s Michigan’s Stay Home Stay Safe executive order summary.

How Can I Help Others?

It’s important to come together as a community in times like this. Here are a few of the ways you can help others:

  • Reach out to 211 and ask how you can help.
  • Go to and find a local food pantry that you can donate food, time or money to.
  • Buy gift cards for local small businesses like your favorite bakery and bookstore or get takeout from your favorite restaurant. Kalamazoo Grand Rapids
  • Sign up for Next Door and see if there are any ways that your neighbors need help.
  • Write letters or have children color pictures for relatives and friends and send them in the mail.

Deferral Payment Plans

As a community partner we are here to help you navigate your finances in these difficult times.

Mortgage Deferral

If you are experiencing difficulty making your monthly mortgage payment, please contact us directly to put together a payment plan.

CD Icon
Personal Deferral

We’re here to help you take care of your financial responsibilities in these trying times through our skip a pay program.

Business Checking Icon
Business Deferral

Check out these resources for businesses and managers to navigate uncertain times. If you have any questions or think you may have trouble making your payments, please make an appointment to talk with a business development manager.

We're Here to Help

While it’s hard to predict the impact coronavirus will have on all of us in the days ahead, providing exceptional service to you through our people and technology will not change.

Please contact us at 800.991.2221 if you have any questions or concerns, or may need special financial assistance because of the virus’ impact.