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TextBanking

Sign up today by simply logging into Online Banking, then select TextBanking located in the Alerts and Statements Tab. Click here to return to the online banking log on panel located on the home page of the website. Not set up for online banking yet? Click here to learn how you can set up your account.

Consumers TextBanking is the easy and convenient way to access your accounts almost anywhere. This secure service enables you to view your account balances and activity right from your cell phone.

It's also free! Just send a text message to the six-digit U.S. short code 878787 and we will text you back with your account information. There is no charge for TextBanking, only standard wireless carrier charges apply.

All you need is a checking or savings account to activate the service and a mobile device or cell phone with the ability to send and receive text messages. Once your phone is activated, you'll establish nicknames and use the short code to send us your text. Free TextBanking works with all major mobile providers in the U.S.

Now your account information is only a text away… just add 878787 to your contact list. You’ll receive the information you need, fast!

• Current Balances
• Last Account Transactions
• Loan Payment Due Dates
• Loan Payment Amounts

General questions about Consumers TextBanking

What is Consumers TextBanking?

Consumers TextBanking is an easy and convenient way to access your accounts almost anywhere. This secure service allows you to view your account balances and activity right from your mobile device or cell phone.

How much does it cost?

It’s free to use Consumers TextBanking. We won't charge you when you send a text message to the six-digit U.S. short code 878787, or when you receive account information via text message. However, standard wireless carrier charges apply.

What do I need to be eligible to activate my TextBanking?

You will need a personal or business checking or savings account to activate the service and a mobile device or cell phone with the ability to send and receive text messages.

Which mobile service providers support Consumers TextBanking?

Consumers TextBanking works on most mobile providers in the U.S., including:

Will Consumers TextBanking work on my mobile device or cellular phone?

Yes. Our service will work if your phone has the ability to send and receive text messages. You may want to contact your mobile provider to make sure your mobile device or cell phone is text messaging enabled. Texting to a short code must be allowed on your phone.

Can I register more than one mobile phone with Consumers TextBanking?

You can only register one mobile phone with Consumers TextBanking.

I have a prepaid plan. Can I use this?

Consumers TextBanking will work with most prepaid plans, but we cannot guarantee that your carrier supports the six-digit U.S. short code 878787. T-Mobile prepaid does not support short codes so you won't be able to use Consumers TextBanking with T-Mobile prepaid.

Who do I contact if I need help?

Text the word "assist" (without quotations) to the six-digit U.S. short code 878787. We will quickly send you a help message with all of the commands you can use. For further assistance, please contact us at 800-991.2221.

How do I unsubscribe?

You can remove your phone number at any time within Online Banking. You can also remove individual accounts by deleting their nicknames. If you are unable to access Online Banking, we can unsubscribe your phone or accounts by calling 800-991-2221.

Is Consumers TextBanking secure?

Yes. At Consumers, we're dedicated to protecting your personal information. We use a wide variety of technologies that help ensure our products and services remain secure.

Sending text messages to Consumers TextBanking

Where do I text my account inquiries?

Send your text message to the six-digit U.S. short code 878787.

Note: Add 878787 to your contact list for easy access.

Is Consumers TextBanking case-sensitive?

No. Whether you type "BAL" or "bal," we will send your account balance to you via text message.

Below is a list of Commands for Consumers TextBanking:

bal (nickname) - BAL will return the balance of every account with a nickname assigned. If you provide a nickname, only that account's balance will be returned. Get balances for your nicknamed account(s). See examples below.
(Note: Available Balance for deposit accounts is the balance of funds available for withdrawal or transfer; certain pending transactions, such as deposits that contain checks, may not be immediately available and wouldn't be included in the available balance.)

hist nickname (#) - See the last 3 transactions for your nicknamed account or you can specify how many transactions you'd like up to the last 10. See examples below.

due nickname - Check the payment due date for a nicknamed credit card account.

names – See a list of all of your account nicknames.

assist - See a list of available commands.

pend nickname - See a list of pending debit transactions.

What would a typical text message to 878787 look like and what can I expect to get in response?

Example 1:
Command: bal
Expected Response: Available balance for all nicknamed accounts.

Command: bal chk

Expected Response: Available balance for nicknamed account 'chk'

Example 2:

Command: hist chk

Expected Response: History of the last 3 transactions for nicknamed account 'chk'
Command: hist chk 5
Expected Response: History of the last 5 transactions for nicknamed account 'chk'

Example 3:
Command: due auto
Expected Response: Due date for nicknamed account ‘auto’

How should I format text messages I send to 878787?

Quick Tips:
Avoid using a signature: Many phones have the capability of attaching a signature to outgoing text messages, similar to a signature you may have attached to your outgoing e-mail. In order to receive reliable results, you must remove the signature from messages you send us.

Avoid replying to a previous Consumers text message: When you "Reply" to any of your previous Consumers text messages, your text message may carry additional text that isn't visible to you when you write the text message but will make it unreadable to Consumers TextBanking. Always send new messages to 878787 to get the best results.

Receiving text messages from Consumers TextBanking

What does it mean when I see "1/2" on my screen?

"1/2" means you are reading the first message in a series of two messages. We label this as "1/2" to ensure you will read your text messages in the correct order.

Why are the text messages from Consumers TextBanking out of order when I go to read them?

We send messages back to you in the order they were intended to be read, and we will always clearly indicate which messages they are ("1/2" or "3/3," for example). Unfortunately, depending on your mobile provider, messages sometimes get mixed up on the way to your phone.

My results were sent as multiple messages. Some messages arrived first. Why did it take so much longer for the others to arrive?

Depending on your mobile provider, it may take a while for messages to be delivered. If you receive one message, it means we've sent all the messages to you and you should receive them shortly. It may take a few minutes for you to receive them all. If after a few minutes you still haven't received all your messages, please let us know. If the problem persists, you may want to contact your mobile provider.

Why are my results sent as multiple messages?

Each response you receive from Consumers may vary in size because all text messages are limited to 160 characters. Sometimes we can't send all of your account information in one message because it exceeds the 160 character limit. In this case, we will send your account information over multiple messages — no more than five at a time.

What is the maximum number of results I can receive for each inquiry?

You can receive up to ten results per inquiry.

I've set up Consumers TextBanking, and have text messaging enabled on my mobile phone. Why can't I receive text messages from Consumers on my mobile phone?

You may already have text messages enabled on your mobile phone, but the use of Short Codes may be blocked by your mobile phone service provider, or per your request. You must have Short Codes enabled to use Consumers TextBanking.

(Note: Short codes are special telephone numbers, usually five to six digits long that are used to send text messages from mobile phones. They're often used for services such as television voting, ordering ring tones, charity donations, and mobile services.)
Please contact your mobile phone service provider to ensure your use of short codes is not blocked.

Note: Your mobile phone service provider may need to correct these issues before you can use Consumers TextBanking. Please confirm your service options with your mobile phone service provider before you contact Consumers.