To help prevent fraudulent charges and protect your account, our fraud monitoring system sends automated alerts to members when a potentially suspicious transaction is made.

How does it work?

1.) Members with an active cell phone in our system will receive a FREE SMS text message that asks you to validate the charge. The text will look something like this:

2.) You will reply to the message Y or N. Or if you want to opt out of ever seeing these alerts again, reply STOP.

If you Reply Y, that these are your charges, you’ll get a response like this:

If you Reply N, these aren’t your charges, you’ll get this response and need to call the number indicated:

If you don’t respond to the text, what happens?

It’s important to know your card will be temporarily blocked until we receive a response. After the text is sent, our system will attempt to call your cell phone first and then home phone. If neither of those work, we will send you an email to verify the account activity.

This system works great IF we have your right contact information.

Check to see if everything’s up-to-date here in Online Banking. If you don’t have Online Banking, you can enroll now. Or, you can call 800.991.2221 or stop by an office to verify your information.

 

Federally insured by NCUA