File a Debit or Credit Card Dispute

If a transaction has posted to your account without your authorization you may dispute it through Consumers Credit Union.

Before you begin a dispute, ensure the transaction is unauthorized. Some merchants’ names may appear differently in the transaction history.

Once you have started the dispute process, we will research your claim by contacting the merchant. We may need to speak with you during the process to ask clarifying questions.

Debit Card, Credit Card, ACH and Check Disputes – You may visit an office or call our Member Service Center at 800.991.2221.

Credit Card disputes can also be made within Online Banking:

  1. Log in to Online Banking On your main dashboard, click the Credit Card Tile.
  2. Under the Activity tab, click on the transaction that is suspicious.
  3. In the expanded transaction window, click Dispute.
  4. Follow the on-screen prompts.

Don’t forget, as a Consumers member you qualify for Mastercard®‘s free ID Theft Protection™ program that can help monitor card activity for potential fraud. Learn more and how to enroll here.

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