A lien release is mailed to you upon your loan being paid in full. If you paid your vehicle off with a check, the lien release will not be mailed until funds have been received and the check has cleared.

If you have misplaced your lien release or it was lost in the mail, we offer two options:

1. To receive a lien release letter immediately, please visit an office. Please make sure you have your identification and, if possible, your title. (We can sign off for the lienholder in the office.)
2. To receive a lien release letter by mail, call our Member Service Center at 800.991.2221.