Kalamazoo, Mich. — Consumers is proud to announce a series of key promotions and an addition to the business services team as the organization continues to invest in talent development and exceptional member service heading into 2026. These advancements reflect the credit union’s commitment to internal growth, organizational excellence and fostering strong leaders across departments.

Emily Taylor, who joined Consumers in spring of 2021, has been promoted to collections manager. Taylor brings a strong foundation in member support, financial problem-solving and team collaboration, along with a bachelor’s degree in business management from Davenport University. Her academic background and on-the-job experience have shaped her people-first approach to collections, ensuring members receive compassionate, solutions-driven guidance during times of financial difficulty.

“Every member’s situation is different, and I believe listening comes first,” said Taylor. “Through empathy and understanding, my focus is on helping members navigate hardship, stay in their homes and move toward long-term financial stability.”

Since joining Consumers, Nikki Hunt-Smith has consistently elevated the credit union’s community presence through impactful events and sponsorship initiatives. In her new role as events and sponsorships manager, Hunt-Smith will lead organizational event strategy, community partnerships and brand activation efforts.

“What I love most about my role is seeing the amazing impact that Consumers has on the communities we serve. I’m so honored to be a part of that,” said Hunt-Smith. “Our events and sponsorships really help bring our mission to life.”

Starting with Consumers in fall of 2019, Lucas Robinson has become a key leader in technology service and support. As the new technology support manager, Robinson will guide the team responsible for supporting employees with the tools and technology needed to serve members effectively.

“I’m passionate about serving our internal teams, so they can best serve our members,” said Robinson. “Technology should always be a help, not a hindrance, and I’m excited to continue to make that a reality across our organization.”

Omar Khayyam, who has been with Consumers for over six years, has been promoted to mortgage sales manager. With deep experience in the mortgage process and a strong commitment to member education, Khayyam will lead part of the mortgage sales team in expanding homeownership opportunities across our footprint.

“Helping members achieve the dream of homeownership is incredibly meaningful,” said Khayyam. “I’m honored to lead a team dedicated to making that dream a reality.”

Joining Consumers in 2017, Josh Pompey has excelled as a leader in the Lansing market. Now promoted to vice president of the retail market in Lansing, Pompey will continue driving strategic growth, operational performance and an outstanding member experience in the region.

“Serving the Lansing community and watching our team grow has been one of the greatest privileges of my career,” said Pompey. “I’m excited to help elevate our impact even further.”

With a bachelor’s in communication management from Western Michigan University, Jennifer Knuth began her career with Consumers over 13 years ago as a teller and later transitioned to the role of staff accountant/fraud coordinator. Knuth has now been promoted to fraud manager. In this role, she will lead the development of fraud mitigation strategies and oversee member education initiatives aimed at safeguarding financial security.

“Fraud prevention is about protecting financial futures,” said Knuth. “I’m excited to lead a team that shares my passion for stopping fraud and ensuring our members feel secure.”

Shawn Detamore has been promoted to vice president of the South Central retail market, where she will oversee branch operations, market growth and team leadership across the region. Detamore holds degrees in finance, accounting and forensic accounting from Davenport University. She began her career at Consumers in 2011 as an onsite business developer, driven by a passion for helping members and supporting the growth and development of team members. Her dedication to member service and leadership led her into the retail banking world, where she has since held several roles, including office manager and regional manager.

“I’m honored to continue serving our members and supporting a team that truly cares,” said Detamore. “Our commitment to the community is what drives us forward.”

Consumers is also pleased to welcome Lisa Carriveau as the new business services sales manager.

With nearly 28 years of experience as a commercial credit analyst and loan officer, Carriveau brings extensive knowledge in risk management, commercial lending and relationship development. She will lead the commercial lending team in delivering tailored financial solutions to business members.

“I’m excited to help our business members thrive with banking services that support safe, sustainable growth,” said Carriveau. “It’s an honor to join a team so dedicated to excellence.”

These leadership changes demonstrate Consumers’ focus on empowering its people and strengthening the service and support our members rely on every day.

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