Kalamazoo, MICH — Consumers Credit Union is proud to announce the promotion of five team members into leadership roles across the organization, reflecting the credit union’s ongoing commitment to internal growth and exceptional service. Stephanie Stacey, Jennifer Smith and Dan Engblom have been promoted to vice president roles in their respective departments, while Austin Hawkins has been named office manager of the Lake Lansing location and Reneé Ziska as senior mortgage sales manager.

Jennifer Smith has been promoted to vice president of human resources and will continue to lead talent management strategies and support a positive workplace culture. Smith has over 15 years of experience at Consumers, including roles in member service, marketing and HR. She holds an MBA from Davenport University, a BBA from Western Michigan University and multiple HR certifications, including SPHR and SHRM-SCP.

“What I love most about my role is the opportunity to empower people, foster a positive workplace culture and help both individuals and the organization reach their full potential,” said Smith.

Stephanie Stacey has been promoted to Grand Rapids regional vice president, where she will oversee business development, strategic planning and team growth across the Grand Rapids market. Stacey began her career at Consumers in 2011 as a teller and has since held several roles, including office manager and regional manager. With a background in hospitality and a passion for leadership, she brings a member-first mindset and a deep understanding of team development to her new role.

“I’m excited to continue to focus on helping the Grand Rapids market grow and as a result, the credit union,” said Stacey.

Dan Engblom has been promoted to vice president of technology services, where he will lead employee technology support and strategic IT initiatives. Engblom has been with Consumers for 14 years, beginning his career as a teller before transitioning to IT, where he has spent the past 12 years in roles ranging from intern to support manager. His experience across both frontline service and back-end operations gives him a unique perspective on delivering impactful technology solutions.

“There are always opportunities to make a difference,” said Engblom. “Not only in technology, but in being a resource to other employees throughout the organization.”

Reneé Ziska has been promoted to senior mortgage sales manager, leading the mortgage sales team in delivering exceptional service and expanding into new markets.

Ziska joined Consumers in 2008 and has held several roles, including teller, retail manager and mortgage loan officer. With a degree in business management from Western Michigan University, she brings a deep understanding of the mortgage process and a passion for helping members achieve homeownership.

“I’m honored to take on this new role, and I’m committed to putting our members’ experience first in everything we do,” said Ziska. “Supporting people to achieve homeownership is more than a job—it’s a passion.”

Austin Hawkins has been named office manager of the Lake Lansing location, overseeing daily operations, business development and team performance. Hawkins brings a diverse background in credit union operations, contact center leadership and business services. His passion for mentoring and community engagement makes him a strong asset to the Lansing market.

“I love that my role at Consumers allows me the opportunity to genuinely serve our members while continuing to learn and grow every single day,” said Hawkins.

These promotions reflect Consumers Credit Union’s dedication to nurturing strong leadership and fostering a culture where employees are empowered to grow and succeed.

###