As fraudulent calls become harder to detect, Consumers is enhancing call security with integrated protection and branded calling features to help keep our members safe.

What this means for you

When someone from the credit union calls, you’ll see our name clearly displayed, along with our logo, on supported devices¹. This makes it easy to recognize that the call is legitimate.

At the same time, spoofed calls pretending to be from Consumers will be blocked before they ever reach your mobile phone, helping ensure that only authenticated calls come through with our name and branding.

This enhancement improves both your security and your experience:

• Stronger fraud protection
  Calls posing as Consumers are actively blocked.
• Clear identification
  You can confidently answer calls knowing who is contacting you.
• Better member experience
  Important calls about your accounts, loans or services are easier to recognize.
• Brand protection
  Our name and identity can’t be misused by scammers.
• Smarter communication
  Improved insights help us serve you more effectively without added complexity.

What phone fraud should you still watch out for?

Even with these protections in place, it is important to stay cautious. Remember, Consumers will never:

• Ask for your Online Banking passwords or passcodes.
• Request your full account or card numbers.
• Ask you to move money to another account.
• Pressure you or threaten you over the phone.

If something feels off, hang up and call us directly at 800.991.2221.

¹ Branded calling functionality is limited to Apple and select Android devices. Availability may vary by device and carrier. Landline phones are not supported, and this feature is not currently available on Google Pixel devices.

 

Federally insured by NCUA