Fraudsters and fake phone calls

You’re on the couch and binging your favorite show. You might be at work helping a customer. Your cell phone rings and “Consumers Credit Union” shows up on the Caller ID.

“Uh oh,” you think. “What happened? Why are they calling?”

You answer and the voice on the other end tells you that your debit card account may have been hacked. All you need to do is verify the 16-digit number on your card, expiration date and CVV code.

You know that’s a lot of information to give out, but on the other hand, your card has been compromised! What do you do?

There’s only one answer: hang up immediately and call us at 1-800-991-2221 to verify your account status. You were most likely talking to a fraudster!

We will never call you and ask you for your full card or account number or CVV code.

Keep in mind that we often times call for legitimate reasons. For instance, we will reach out to you if we believe your card or account has been compromised, but we will not ask for the full account number.

The FCC has more information on how to identify and protect yourself against spoofed phone calls.

For an extra layer of protection, click over to Mastercard’s® website and sign up for their Identity Protection. They can monitor your credit reports, help resolve identity theft and more!

Be safe out there! If you are ever in doubt, contact us directly to get the help you need.

 

Federally insured by NCUA