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Getting Started

Credit Card Basics

How to pay

Minimum payment due
The smallest amount you must pay by your credit card’s due date to keep your account in good standing and avoid late fees.

Statement balance
Your statement balance is the amount you owe on your credit card for the prior month plus any unpaid balances from previous months’ activity.

Current balance
Your current balance includes any recent activity that has posted to your credit card.

Set up automatic payments

You can set up AutoPay for recurring bills, making payments automatic and easy to manage in your Payment Center. Learn more.

How to redeem your cash back

Redeem your cash back rewards and start using your money right away. Learn more.

Line increase process

If you already have a credit card with us, you can request an increase to your credit card limit by stopping by an office or over the phone at 800.991.2221.

Card Controls & Alerts

Card Controls

You have the convenience to self-service and manage your credit cards from within Online Banking. Follow these steps to learn how to turn your credit card on/off, block international usage, enable transaction controls, set spending limits and file a dispute.

Alerts

Alerts help you keep track of your accounts. You can add alerts for low balance, deposits and more. Alerts can be added for checking, savings, loans and credit cards.

Travel Notice

A Travel Notice should be placed on your account whenever you are traveling outside of your normal travel area. This notice will allow your debit or credit card to work without interruption. Without a travel notification, you may find your debit or credit card blocked by our anti-fraud system.

Credit Score
Check Your Credit Score

Your credit score is one of your most important numbers and within Consumers’ Online Banking, you can check it every day for free! Learn more.

Credit Score Video

Learn all about credit scores with this informative video. Learn more.

Top 10 Questions

Here are the top 10 questions about credit scores. Learn more.

Credit Score Course

Learn about how credit is measured and the impact it can have on your financial goals. Learn more.

Fraud
Alerts

To help prevent fraudulent charges and protect your account, our fraud monitoring system sends automated alerts to members when a potentially suspicious transaction is made. Learn more.

Security Library

Fraud and associated financial scams continue to make headlines. At Consumers, we have a dedicated team looking out for your best interests, but there are a lot of ways to protect yourself, starting with education. Learn more.

Security Alerts

Security alerts cannot be completely disabled as they are in place to protect your Online Banking account. These alerts will be sent any time there has been a change made to your profile or login information in Online Banking. Follow these steps to select how you would like the alerts to be sent. Learn more.