When Consumers Credit Union unveiled four new TellerPlus+ stations (interactive tellers) some described using the machines “like banking with FaceTime.” The TellerPlus+ stations, located at Consumers new office at Corner@Drake in Kalamazoo, combine the best of ATMs with personalized service via two-way video.

When you walk into the office the first thing you will feel is personal attention. We greet you with a smile, learn your needs and assist you with your questions and transactions.

“The TellerPlus+ stations enable members to see and talk with a teller by video link,” said Scott Sylvester, chief operations officer. “At the touch of a screen an employee at our Member Service Center responds. The teller sees the member and the member sees the teller in real time. This technology with a truly personal touch allows us to extend hours, making banking more convenient for our members. Drive-thru hours at our Drake office are extended until 7:00 pm Monday through Friday and until 1:00 p.m. on Saturdays.”

Members who use TellerPlus+ stations in the lobby or drive-thru lanes receive two-way concierge video assistance for basic transactions such as deposits and withdrawals as well as transactions that are too complex for an ATM, including:

• Cash advances
• US currency exchange (US bills to other denominations)
• Loan Payments
• Transaction Research

Plus, members can get immediate answers to account related questions.

TellerPlus+ stations make it possible for Consumers to expand service hours and deliver on our promise to make it easy for members to bank how they want, when they want.

The new, full-service retail office at Corner@Drake with 6,082 square feet is a regional hub serving West Michigan, providing expertise in mortgage lending, investment services, business loans and small business loan services. Partners for project include, AVB Commercial Construction and Bosch Architecture.