Where do I text my account inquiries?
Send your text message to the six-digit U.S. short code 878787.
Note: Add 878787 to your contact list for easy access.
Is Consumers TextBanking case-sensitive?
No. Whether you type "BAL" or "bal," we will send your account balance to you via text message.
How should I format text messages I send to 878787?
Avoid using a signature: Many phones have the capability of attaching a signature to outgoing text messages, similar to a signature you may have attached to your outgoing e-mail. In order to receive reliable results, you must remove the signature from messages you send us.
Avoid replying to a previous Consumers text message: When you "Reply" to any of your previous Consumers text messages, your text message may carry additional text that isn't visible to you when you write the text message but will make it unreadable to Consumers TextBanking. Always send new messages to 878787 to get the best results.
What does it mean when I see "1/2" on my screen?
"1/2" means you are reading the first message in a series of two messages. We label this as "1/2" to ensure you will read your text messages in the correct order.
Why are the text messages from Consumers TextBanking out of order when I go to read them?
We send messages back to you in the order they were intended to be read, and we will always clearly indicate which messages they are ("1/2" or "3/3," for example). Unfortunately, depending on your mobile provider, messages sometimes get mixed up on the way to your phone.
My results were sent as multiple messages. Some messages arrived first. Why did it take so much longer for the others to arrive?
Depending on your mobile provider, it may take a while for messages to be delivered. If you receive one message, it means we've sent all the messages to you and you should receive them shortly. It may take a few minutes for you to receive them all. If after a few minutes you still haven't received all your messages, please let us know. If the problem persists, you may want to contact your mobile provider.
Why are my results sent as multiple messages?
Each response you receive from Consumers may vary in size because all text messages are limited to 160 characters. Sometimes we can't send all of your account information in one message because it exceeds the 160 character limit. In this case, we will send your account information over multiple messages—no more than five at a time.
What is the maximum number of results I can receive for each inquiry?
You can receive up to ten results per inquiry.
I've set up Consumers TextBanking, and have text messaging enabled on my mobile phone. Why can't I receive text messages from Consumers on my mobile phone?
You may already have text messages enabled on your mobile phone, but the use of Short Codes may be blocked by your mobile phone service provider, or per your request. You must have Short Codes enabled to use Consumers TextBanking. Please contact your mobile phone service provider to ensure your use of short codes is not blocked.
Short codes are special telephone numbers, usually five to six digits long that are used to send text messages from mobile phones. They're often used for services such as television voting, ordering ring tones, charity donations, and mobile services.
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