9.22.20

A new Bill Pay experience is coming soon

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Phone and laptop showing Bill Pay screens
Bank how you want, when you want

Whether you need to pay some bills or check the balance on your account, our Online Banking platform lets you bank how you want, when you want.

Learn more

We value your membership and based on your feedback about our current Bill Pay system, we’ve opted to switch the platform up to give you the best experience as possible.

New features include the following:

  • More user-friendly interface: View pending payments and schedule new payments on the same screen; hide payees; organize payees into groups
  • More payees/companies available through electronic bills (eBills), which are bills connected through other sites’ online payment systems, such as your electric company
  • Payment guarantee

When is the changeover?

On the morning of Tuesday, October 13, access to eBills in the current Bill Pay will be disabled. This means you won’t be able to create any new eBills, but any existing eBills in your inbox will be viewable and can be acted upon. Access to Bill Pay, including new enrollments, will be turned off at 7 p.m. on October 19. Any previously scheduled payments you have set up will send out as planned. You’ll still have access to all other Online Banking features at this time.

When can I get in the new Bill Pay?

The new system is expected to be ready to use by the end of the week, 10/23, if not sooner.

We’ll update members when the system is back online.

Do I have to do anything else?

Yes, you’ll need to reset your eBills in the new Bill Pay once available and verify your other scheduled payments are still correct. Your payees and recurring payments will have transferred over, but you will need to reset any eBills. (This is because the passwords to other websites won’t transfer for security reasons.) Please note: Past Bill Pay history will not transfer over.

Here are some guides to walk you through the new Bill Pay:

Other ways to pay
You do have options to pay your bills in other ways besides Bill Pay. You can make payments or transfer money manually or by setting up scheduled recurring payments using you Consumers credit or debit card. These guides might also be helpful:

Stay tuned for updates here as we upgrade!

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Bank how you want, when you want

Whether you need to pay some bills or check the balance on your account, our Online Banking platform lets you bank how you want, when you want.

Learn more

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  1. Loretta Gill says:

    not understanding this, so after 10/13 I won’t be able to pay my bills on line??

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    • ConsumersCU says:

      Hi Loretta, you need to make sure any bills that need payment in the near future are in the system before 10/13. You will be able to view what is scheduled until 10/19, when Bill Pay access is disabled while we make the switchover. We’ll alert you when Bill Pay is back live so you can verify everything switched over or reset any eBills. If you have more questions, give us a call at 800.991.2221 so we can talk through things with you.

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  2. Phil says:

    suggestions on obtaining bill pay history?

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    • ConsumersCU says:

      Hey Phil,

      On the desktop version if you go to Pay My Bills and then click Payment History, an Export Payment History option should appear in the upper righthand corner.

      You can select what payee history and time range you’d like to export as an Excel document.

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  3. patricia says:

    is there a way to save bill pay history out of your system prior to losing it?

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    • ConsumersCU says:

      Hey Patricia,

      On the desktop version if you go to Pay My Bills and then click Payment History, an Export Payment History option should appear in the upper righthand corner.

      You can select what payee history and time range you’d like to export as an Excel document.

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  4. Bracy says:

    I need a way to get bill pay history in bulk. Rather than load each account one at a time, can my bill pay activity for the past 18 months be uploaded?

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    • ConsumersCU says:

      Hey Bracy,

      On the desktop version if you go to Pay My Bills and then click Payment History, an Export Payment History option should appear in the upper righthand corner. You can select what payee history and time range you’d like, which will allow you to export in bulk as a CSV, which you can open in Excel.

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  5. Shery Smith says:

    Are you Sharons new payee and I will be done as of 10/19? I will let Social Security know so they can tell me what they need from me
    Thank you

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  6. David says:

    How do you reset ebills on new system?

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  7. Mary Frances Ross says:

    I was still able to add in payments today (Oct 18) scheduled for later this month. Can I assume because I was able to add them that they will still be paid as scheduled? It even allowed me to delete payees and put in a new one (same one just a new account number). I’m assuming because I could do it- it happened.
    Correct assumption??

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    • ConsumersCU says:

      Hey Mary Frances, yes, you should assume all of your scheduled payments will go as planned. Just please check in the new system later this week to make sure you are seeing everything you were expecting.

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  8. Jim says:

    Bill pay not working as of Oct. 20. When ?

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    • ConsumersCU says:

      Hey Jim, you are correct. Bill Pay is currently not accessible as we upgrade the system. Any previously scheduled payments you have set up will send out as planned, and you’ll still have access to all other Online Banking features at this time. We expect the new system will be ready in a couple days. Check back here for updates. If you have more questions, don’t hesitate to call us at 800.991.2221.

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  9. Laura says:

    When is this going to be available? This is the second time going through a change in bill pay and itś not good when you cannot even use your own money to pay bills when they are due. Had no idea the system would be shut down this long and it is very frustrating

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    • ConsumersCU says:

      Hey Laura, access should be back before the end of the week (Friday), though we expect it to be sooner. If you have questions on alternative ways to make payments, please give us a call at 800.991.2221. Additionally, any previously scheduled payments you had set up will still send out as planned, and you’ll still have access to all other Online Banking features at this time.

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  10. Richard Needham says:

    So, when is the new bill pay coming online?

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    • ConsumersCU says:

      Hey Richard, access should be back before the end of the week (Friday), though we expect it to be sooner. If you have questions on alternative ways to make payments, please give us a call at 800.991.2221. Additionally, any previously scheduled payments you had set up will still send out as planned, and you’ll still have access to all other Online Banking features at this time.

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  11. Amy says:

    Is there an estimated date of when this will be available again?

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    • ConsumersCU says:

      Hey Amy, access should be back before the end of the week (Friday), though we expect it to be sooner. If you have questions on alternative ways to make payments, please give us a call at 800.991.2221. Additionally, any previously scheduled payments you had set up will still send out as planned, and you’ll still have access to all other Online Banking features at this time.

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  12. John Barker says:

    how soon will bill pay be back online

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    • ConsumersCU says:

      Hey John, access should be back before the end of the week (Friday), though we expect it to be sooner. If you have questions on alternative ways to make payments, please give us a call at 800.991.2221. Additionally, any previously scheduled payments you had set up will still send out as planned, and you’ll still have access to all other Online Banking features at this time.

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  13. Terry says:

    So it’s the 21 oct how long will this be before I can pay my bills

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    • ConsumersCU says:

      Hey Terry, access should be back sometime tomorrow. If you have questions on alternative ways to make payments, please give us a call at 800.991.2221. Additionally, any previously scheduled payments you had set up will still send out as planned, and you’ll still have access to all other Online Banking features at this time.

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  14. Anjellica says:

    Will the new bill payment system be up by Friday for sure? I was not aware of this and have a bill due Saturday that I have no other way of paying.

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    • ConsumersCU says:

      Hey Anjellica, access should be back sometime tomorrow (Friday). If you have questions on alternative ways to make payments, please give us a call at 800.991.2221. Additionally, any previously scheduled payments you had set up will still send out as planned, and you’ll still have access to all other Online Banking features at this time.

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  15. Susan M hinz says:

    Please email when e pay is up and running

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    • ConsumersCU says:

      Hey Susan, Bill Pay access is back. Please log in and check to ensure your payments are planned as expected and any eBills you have are reset.

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  16. Deb says:

    I am so disappointed that switching to a new system, such as bill pay, would take a full week. Whether folks were aware of it or not, bills need to be paid on time. Shorter links would be helpful as well, too many dashes between words. ☹️ Perhaps a text to alert folks to check their emails for upcoming system changes would help. Thank you

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    • ConsumersCU says:

      Hey Deb, Thanks for your feedback. Bill Pay access is back. Please log in and check to ensure your payments are planned as expected and any eBills you have are reset.

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