Our Current Response

Our office lobbies at Battle Creek, Centre, Coldwater, Corner@Drake, Gaines, Riley and South Haven are open M-F by appointment only. All other lobbies are closed until further notice as we take into consideration the advisement of our local health departments and the Centers for Disease Control and Prevention (CDC). Teller service will continue to be available in all of our drive thrus from 9 a.m.-7 p.m. weekdays and 9 a.m.-1 p.m. on Saturdays.

If you are experiencing hardship and can't make your payments, please reach out to us so we can discuss options.

Bank How You Want When You Want

You have access to a number of self-service tools to access your accounts.

Digital Banking

Through Online Banking on your desktop or your Mobile App, you can pay bills, check the balance on your accounts or even deposit checks. Other features include:

We have voice access and text banking options, too!

Interactive Tellers

Our Interactive Tellers in our drive thrus (and some offices) function as ATMs plus give you access to a remote teller who would serve you just like being in an office. Features include the following:

  • Service from real people (just through a screen) who work locally in West Michigan
  • Complex transactions made easy – cash your check, get cash advances, make loan payments, do transaction research and the normal stuff you’d do in an office.
  • Extended drive-thru hours – Monday – Friday, 9 a.m. – 7 p.m.; Saturday, 9 a.m. – 1 p.m.; ATM functionality (24/7)
  • Printed receipts including images of your deposited checks
Pay on the go

With your Consumers debit card (or credit card), you can still shop without having to handle money or checks.

Or, if your card is loaded into a digital wallet like Apple Pay™, or has contactless Tap & Pay technology, you can easily pay and go.

Visit our Connect & Support page to get instant answers to many basic banking functions here at the credit union.

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In-Office Appointment (Business, Investment & Mortgage)

Appointments Monday – Friday, 9 a.m. – 5 p.m.; closed Saturday:

What can I make an appointment for?

  • Business services meeting
  • Mortgage loan officer meeting
  • Investment services meeting

 

Economic Impact Payments

For questions or to check the status of your Economic Impact Payment, click "Get My Payment" at IRS.gov.

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Resource Center
Tools and tips to help you navigate the uncertain times ahead
What if You Become Unemployed?
Protect Yourself from Fraud and Misinformation

Be aware that there is a high potential for fraud and misleading information regarding coronavirus. Be cautious of calls and emails requesting personal information. For accurate information regarding coronavirus, visit the CDC website.

Here’s Michigan’s Stay Home Stay Safe executive order summary.

How Can I Help Others?

It’s important to come together as a community in times like this. Here are a few of the ways you can help others:

  • Reach out to 211 and ask how you can help.
  • Go to www.foodpantries.org and find a local food pantry that you can donate food, time or money to.
  • Buy gift cards for local small businesses like your favorite bakery and bookstore or get takeout from your favorite restaurant. Kalamazoo Grand Rapids
  • Sign up for Next Door and see if there are any ways that your neighbors need help.
  • Write letters or have children color pictures for relatives and friends and send them in the mail.

Deferral Payment Plans

As a community partner we are here to help you navigate your finances in these difficult times.

Mortgage Deferral

If you are experiencing difficulty making your monthly mortgage payment, please contact us directly to put together a payment plan.

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Personal Deferral

We’re here to help you take care of your financial responsibilities in these trying times through our skip a pay program.

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Business Deferral

Check out these resources for businesses and managers to navigate uncertain times. If you have any questions or think you may have trouble making your payments, please reach out to a business development manager.

We're Here to Help

While it’s hard to predict the impact coronavirus will have on all of us in the days ahead, providing exceptional service to you through our people and technology will not change.

Please contact us at 800.991.2221 if you have any questions or concerns, or may need special financial assistance because of the virus’ impact.