We're here for you
Tools to help when life throws you a curve
Like many across the world, we are actively monitoring the increased impact Coronavirus Disease (COVID-19) is having on our communities with both your health and financial well-being top of mind. Explore below the tools and resources we have pulled together to help you out.Banking Options Financial Hardship Business Resources
Our Current Response
Our office lobbies at Battle Creek, Centre, Coldwater, Corner@Drake, Gaines, Riley and South Haven are open M-F by appointment only. All other lobbies are closed until further notice as we take into consideration the advisement of our local health departments and the Centers for Disease Control and Prevention (CDC). Teller service will continue to be available in all of our drive thrus from 9 a.m.-7 p.m. weekdays and 9 a.m.-1 p.m. on Saturdays.
You have access to a number of self-service tools to access your accounts.
- Transfer money (including loan payments)
- Open an account
- Apply for a loan
- View your eStatements
- Add travel notices
- Create stop payments
- Disable your credit card if it’s lost or stolen
- And much more! We have a whole host of how-to guides here.
Our Interactive Tellers in our drive thrus (and some offices) function as ATMs plus give you access to a remote teller who would serve you just like being in an office. Features include the following:
- Service from real people (just through a screen) who work locally in West Michigan
- Complex transactions made easy – cash your check, get cash advances, make loan payments, do transaction research and the normal stuff you’d do in an office.
- Extended drive-thru hours – Monday – Friday, 9 a.m. – 7 p.m.; Saturday, 9 a.m. – 1 p.m.; ATM functionality (24/7)
- Printed receipts including images of your deposited checks
Visit our Connect & Support page to get instant answers to many basic banking functions here at the credit union.
Appointments Monday – Friday, 9 a.m. – 5 p.m.; closed Saturday:
- Kalamazoo – Centre, Corner@Drake, Gull Road, and Mattawan
- Lakeshore – Riley and South Haven
- Grand Rapids – Plainfield and 54th – NEW location
- Also, Coldwater and Battle Creek
- See full reopening plan
What can I make an appointment for?
- Business services meeting
- Mortgage loan officer meeting
- Investment services meeting
- Executive Order from Governor’s Office: Temporary Expansions on Unemployment Eligibility & Cost-Sharing
- The State of Michigan Unemployment Insurance Agency’s guide on how to file for and receive unemployment benefits.
- Video series of FAQs from the State of Michigan UIA
- FAQs about Unemployment for COVID-19 from the Michigan Chamber of Commerce.
It’s important to come together as a community in times like this. Here are a few of the ways you can help others:
- Reach out to 211 and ask how you can help.
- Go to www.foodpantries.org and find a local food pantry that you can donate food, time or money to.
- Buy gift cards for local small businesses like your favorite bakery and bookstore or get takeout from your favorite restaurant. Kalamazoo Grand Rapids
- Sign up for Next Door and see if there are any ways that your neighbors need help.
- Write letters or have children color pictures for relatives and friends and send them in the mail.
- 9 Low-Cost Home Improvement Projects to do When You’re Bored
- How to Cut Expenses Immediately
- 101 Things to Do With Your Kids During Coronavirus Quarantine
- Getting Groceries During the Coronavirus Confinement
- What if your income is cut?
- Protect yourself from coronavirus scams
- 3 ways to strengthen family ties at holiday time even though you’re quarantined
- Forbearance: What it means and how to access it
- Economic Impact Payments: What to know and expect
Deferral Payment Plans
As a community partner we are here to help you navigate your finances in these difficult times.
While it’s hard to predict the impact coronavirus will have on all of us in the days ahead, providing exceptional service to you through our people and technology will not change.
Please contact us at 800.991.2221 if you have any questions or concerns, or may need special financial assistance because of the virus’ impact.